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BRUMONT LONDON

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FREQUENTLY ASKED QUESTIONS

WHERE IS THE STORE BASED

We are based in the United Kingdom.

WHERE DO YOU SHIP FROM?

We ship from our partnered factories located in Europe and Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shops currency is GBP though!

WHAT IS THE STORES RETURN AND EXCHANGE POLICY?

We offer a 30 day return policy. Please make sure you are ordering the correct item, size, and color, Make sure to read the measurements in products that apply. If you require further assistance please email us!

WILL I RECEIVE A TRACKING NUMBER?

Yes. A tracking number will be emailed to you once the order has been processed and is being shipped out!.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE UK?

We sure do! We proudly ship worldwide.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Usually it could take up to 7-16 business days. But orders do tend to arrive earlier than this but to ensure customer satisfaction we give this estimated delivery time frame. A tracking number will be supplied once the order has been processed and the item is on its destination.

MY ORDER HAS NOT YET ARRIVED YET? WHY?

While some parcels can arrive early, some others may experience shipping delays, or may live in a more isolated region from where we produce. If it does not arrive within the estimated time frame please contact a member of the team via email and we will step in.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We ship from different parts of Europe and Asia so some items might arrive earlier than others.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Yes but please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

CONTACT US

Phone: (0044) 2030055247
Email: brumont@europe.com
Free Worldwide
Shipping
24/7 Chat Support
for all customers.
Returns Address: 8 Brightfield Road, .
London, SE12 8QF

Do you have any further questions?
Send us an email and we’ll get in touch shortly.

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